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When you make a purchase from Raika or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
We also gather customer information by taking
note of the purchases you make. Think of it as a
concierge service where customer preferences are
remembered for future consideration. By looking
at your purchases in context with marketing
demographics or with information from companies
whose products and services you may be
interested in, it helps our buyers and
merchandisers continue to seek out products and
designs you may find relevant and unique.
Likewise, other companies may also forward to us
additional names, mailing addresses, and email
addresses when we have news or product offerings
that may be of special interest to their
customers. Information at Your Service The personal information we collect is primarily
intended to offer better customer service and to
improve communications. When a purchased item is
not immediately available, many of our customers
appreciate receiving an email to update the
status of their order. We also may need to
contact customers by phone, postal mail, or
email if questions arise regarding their orders.
Updating your contact information is quick and
easy. Just contact us, including your previous
and current full name, mailing address, email
address and phone number. Please understand
updates may take from six to eight weeks to
process from the date of request receipt. Information Sharing Information sharing can provide a valuable type
of consumer networking. By helping to make new
connections and introduce new resources to our
customers, you may discover new opportunities
and products compatible with your interests and
needs. With that end in mind, when you purchase
an item, your customer information is shared
with other select companies whose products and
services you may find useful. Information Sharing Is Up To You We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want Raika to share your customer information, please immediately contact us and we will remove your name from lists we share with other companies. After the six to eight week time period it takes to process your request, your information will no longer be shared. When contacting us, please clearly state your request, including your name, mailing address, email address, and phone number. Once you have made a purchase, we may contact you by email or postal mail to notify you about our products, services, contests and promotions, as well as to help us learn how we can better serve you. To delete your name from the Raika email mailing list, click here. We appreciate your patience as it may take up to a week to process your request from the date of receipt. Raika adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children’s Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. They sound friendly and helpful because they are. They flag information about your activity on our Web site. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.
At times, we provide links our customers may be interested in. Raika is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies. We support and adhere to the guidelines and
practices adopted by the Direct Marketing
Association’s "Privacy Promise." In so doing, we
agree to comply with a customer’s requests to
not share their information with other companies
or to contact them for marketing purposes by
postal mail, telephone or email. Privacy Policy Updates Efforts to bring new services, ideas and
partners to benefit our customers may make it
necessary to amend our Privacy Policy. If this
occurs, we will post the new policy on our Web
site. Once posted, the new policy will go into
effect immediately, replacing any previously
stated policy. Questions? If you have any questions regarding our Privacy
Policy, we will do our best to answer them.
Here’s how to contact us. Last Updated: Dec 7th, 2007
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