|
Most of our furniture collections are custom designed. Thus, not only we can work with you to manufacture the furniture close to the dimensions you need, but also we would cover a wide range of functional, aesthetic & architectural designs. Q: What products are available online? All of the artworks (Original and Limited Edition Prints) and furniture pieces which you can find in our store are available for purchase online, subject to availability. Just go to Raika Store section and choose from the category you wish to view. If you are interested in our custom designed furniture or interior design services (including wall papers) please contact us at sales@raika-design.com. Q: Do you have a showroom? No. We offer our products and services through our catalog and website. We do not have a showroom because we work with customers all over the globe and 90% of the work purchased is custom designed to the customer’s specifications. Q: Can I get a catalog of Raika products? Yes. You can download our catalog in pdf format here. Q: Do you take custom orders? Absolutely. In fact, more than 90% of our products are custom designed. Send us an email to sales@raika-design.com and our representatives would be more than happy to assist you. Q: How do I buy through Raika store online? It’s easy. First click on the product image or product name to view the item details. To add an item to your order click the Add to Cart button. When you are ready to checkout, you can click on Cart to view the entire contents of your cart. The Checkout button at the upper right corner of the page will take you to the order processing page hosted on PayPal web server. Here, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click “Place Order” and you’re all set. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly. If you are interested in our custom designed furniture or interior design services (including wall papers) please contact us at sales@raika-design.com. Q: Is the information I give you secure? All orders are processed through PayPal, one of the most reliable processing companies on the web. PayPal uses Secure Sockets Layer (SSL) technology to protect your data. For more information visit their website at http://www.paypal.com. Q: Can I purchase items for delivery outside of the U.S.? Yes. If you live outside the United States or Canada, we recommend that you contact one of our representatives to purchase our products. To get more information on our distributors, please send us and email to sales@raika-design.com. Nonetheless, if you would like to place an order directly with us, we would be happy to assist you. Please refer to ordering instructions above or send us an email. Q: Can I change my order? Any change to an order (different wood, stain, or options on ordered furniture) must be made within 7 calendar days after ordering. Changes made to an order (excludes the purchase of additional products) after 7 calendar days will be subject to a Change Order Fee of $250 plus the cost of the item or option changed. No allowance is given for the option given up and Seller accepts no liability for changes requested by the Customer. Q: What is your cancellation policy? Orders cancelled within 3 calendar days after the ordering date shall pay a cancellation fee of $150 along with all the expenses incurred. If the cancelation happens after 3 calendar days from the ordering date for any reason, the customer will be charged a cancellation fee equivalent to 40% of the initial deposit along with all the expenses incurred. Please note that this policy is valid only for the items purchased from Raika directly. If you have purchased an item from one of our distributors, please contact them to find out about their policies. Q: What is your return/ refund policy? Any items may be returned in original purchase condition, with prior notification and approval from our sales staff, within 21 days of receipt, minus the original shipping and handling costs, and will be subject to a 75% restocking fee. Return freight is the responsibility of the Customer. Upon receiving returned merchandise we will inspect the items for any damage and wear and tear and then refund the appropriate amount. Returns will not be accepted for merchandise that has been damaged, mishandled, abused or neglected. Please note that this policy is valid only for the items purchased from Raika directly. If you have purchased an item from one of our distributors, please contact them to find out about their policies. Q: How do I track my order? After your order is processed and is ready to ship, we will send you an email which includes all the information required for tracking your package. For more specific question, you can contact the respective carrier directly. Q: What if an item I receive is defective?
Every item is carefully inspected before leaving our facilities. If damage occurred to the shipping and packaging containers (boxes, etc.) note the damage on your freight bill before signing the freight bill. If damage has occurred to your furniture during shipment just refuse your shipment and immediately notify our staff. Notification of hidden damage or problems must occur within 3 business days of receiving your shipment. Return freight is the responsibility of the customer. At our discretion, our staff will repair, replace, or send new parts at our expense to the customer and will reimburse the customer for reasonable return costs.
Please note that this policy is valid only for the items purchased from Raika directly. If you have purchased an item from one of our distributors, please contact them to find out about their policies.
|
